Introduction

At Jarnestia, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your personal information when you use our products, services, and website.

This policy was last updated on .

Information We Collect

We collect various types of information to provide and improve our smart home products and services:

Personal Information

• Contact details (name, email address, phone number, mailing address)
• Account information (username, password, account preferences)
• Payment details (credit card information, billing address)
• Communications (emails, chat messages, phone calls)

Device and Usage Information

• Device data (model, serial number, operating system, software version)
• Usage patterns (features used, frequency of use, settings preferences)
• Performance data (errors, diagnostics, connection status)
• Environmental data (temperature, lighting, occupancy sensors)

Technical Information

• IP address and network information
• Browser type and version
• Device identifiers and attributes
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes:

• Providing and improving our products and services
• Setting up and maintaining your account
• Processing transactions and fulfilling orders
• Personalizing your smart home experience
• Customer support and communication
• System updates and security improvements
• Product development and enhancement
• Usage analytics and trend analysis

Data Sharing and Disclosure

We may share your information with:

• Service providers (payment processors, cloud services, analytics)
• Integration partners (when you connect third-party services)
• Professional advisers (lawyers, auditors, insurers)
• Regulatory authorities (when legally required)

We do not sell your personal information to third parties. Information sharing is limited to what is necessary for providing our services and as described in this policy.

Smart Home Data Security

As a smart home technology provider, we implement stringent security measures to protect the data collected by our devices:

• End-to-end encryption for all device communications
• Secure boot and signed firmware updates
• Regular security audits and vulnerability testing
• Access controls and authentication requirements
• Local processing where possible to minimize data transmission

We design our products with privacy in mind, following principles of data minimization and privacy by design.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Track your browsing habits to deliver targeted advertising

Your Privacy Rights

Depending on your location, you may have various rights regarding your personal data:

• Access: Request copies of your personal information
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive electronic copies of your data
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the details provided at the end of this policy.

Children's Privacy

Our products and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

International Data Transfers

We operate globally and may transfer your data to countries outside your residence. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Operational necessity and business requirements

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Email: [email protected]
Phone: +61 412 141 671
Address: Melbourne, Australia

We are committed to resolving any complaints about our collection or use of your personal data. If you have concerns, please contact us directly.